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How do I cancel if I booked with one of the Holidays Crowd suppliers?
In the event of the booking being done directly at one of our suppliers you need to directly talk to the supplier for cancellations. The supplier's terms and conditions will be applicable in these circumstances.
Payment Deducted from Bank but no booking email received
If you identify that while making a transaction on www.holidayscrowd.com your payment was deducted from bank however you have not received any email from Holidays Crowd, please do not worry! It looks like your payment has been deducted from bank however has not reached Holidays Crowd yet. In such cases, please wait for approx 4 working hours for the payment to reflect with Holidays Crowd. In case you don't receive any confirmation please check your payment status via our gateways mentioned below: -- Razorpay : https://razorpay.com/support/#request -- PayU : https://help.payu.in/
Do want to reschedule my booking to a different date ?
Sure, We would love to assist you rescheduling your booking to a future date. You can call us on our platform support number that is mentioned on your confirmation voucher sent from Holidays Crowd so that we can help you rescheduling your booking. you can just Coordinate with your trip Advisor from Holidays Crowd. or you can Drop us an Email with your Booking Voucher at email@example.com.
How do I claim a refund if I have opted for a refundable booking?
Refundable booking: If you have opted for a refundable booking, and if you are unable to attend your booking due to unforeseen circumstances and can provide evidence as listed in the Terms and Conditions here, you may be entitled to a full refund. You will need your reference number (Your PNR) to apply for your refund using the form link shared with you over your booking confirmation mail.
What are the cancellation policies at Holidays Crowd?
Holidays Crowd is a booking platform and Cancellation policies will be as per the supplier terms, we request you to check the cancellation policy on tour package page on our website. To proceed with cancellations you may go ahead and raise a support ticket here.
What are the different modes of payment?
You may use UPI, Credit cards/Debit cards and Internet Banking.
What should I do when payment fails but amount deducted from my account?
Payment usually fails when your bank declines a transaction and same will reflect in your account according to the bank’s policies. If as per your bank transaction the payment is successful and you have received a mail stating payment failure then in this scenario kindly raise a ticket with us.
How do I cancel/Partial cancellation if I booked at holidayscrowd.com?
Cancellation is based upon the cancellation policies of the Package or service that you have booked. We request you to please review the cancellation policies mentioned on the booking voucher sent by firstname.lastname@example.org. and Reply onto the same mail with your Cancellation Request.
When will I receive a refund for my rejected booking?
Please note that you will receive a 100% in the requested mode of refund within 72 working hours.
How much time does the process of refund take at Holidays Crowd?
Depending on booking policies mentioned on the booking page your refund will be initiated within 24 hours, the amount will be credited to the same account through which you had paid, It generally takes anywhere between 7-10 business days. This is the standard time frame required by banks and the payment gateway to facilitate the transaction. We appreciate your patience and look forward to serve you. In case you haven't received the refund after this time frame, Please raise a Support ticket by just sending Mail at email@example.com.